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Terms & Conditions

NEW ACCOUNTS

The first order with us are to be paid by Bacs or Cheque. Subsequent orders may be on account subject to the relevant checks with bank and trade references, and credit limits. Account Opening Forms are available on request, please contact our accounts department on +44208 900 1000 or info@steinsfoods.com

VALUE ADDED TAX

VAT is charged at the prevailing rate to all items marked ‘S’ in the catalogue. The prices on the website are ex VAT and VAT will be charged on checkout or invoice.

PAYMENT

All invoices are to be paid within 30 days following delivery. Any bank charges incurred, such as unpaid cheques, will be passed to the buyer. Steins Foods reserves the right to remove the credit facility if payments are frequently late or unpaid. Accounts passed to the debt collectors will automatically be placed on hold and excess charges incurred by doing so passed to the customer.

TITLE

All goods will remain the property of Steins Foods until paid for in full, but the risk will pass to the buyer on delivery. Steins Foods reserve the right to remove from the buyer’s premises all goods which have not been paid for by the due date, and the buyer is deemed to consent to Steins Foods entering its premises for that purpose until payment is made in full.

PRICES

Prices sometimes change at short notice, and Steins Foods reserve the right to pass onto the buyer any price increase imposed by its supplier between the date of an order for and the date of delivery of goods.

CLAIMS

On occasion that there may be a discrepancy or shortage of the order, or if the goods are damaged, the buyer must advise Steins Foods within two working days of delivery and provide photographic evidence of damages. We may request that the goods are returned to us for inspection.

RETURNS

No returns will be accepted unless prior arrangements have been made.

SELL-BY DATE

The buyer must ensure correct stock rotation as we are unable to give refunds for stock that remains unsold after its ‘best before’ date. Steins Foods will guarantee a minimum of 90 days shelf life on any product unless previously agreed. Discounted stock may be below this threshold.

DELIVERIES

Steins Foods aims to deliver when promised. However, late or un-booked in deliveries cannot be accepted as a reason for refusing goods unless the buyer lets Steins Foods know in writing before the goods are despatched. Orders placed online are not binding until shipped.

LEGALS

By placing an order with us you are agreeing to our full terms & conditions which can be requested by emailing us at SteinsFoods