Free UK Shipping on orders £1000+ (exc. Highlands)

300+ Brands Stocked

Shipping policy

DISPATCH
All orders are dispatched within 1 to 2 working days of order acceptance. Working days are Monday to Friday, excluding bank holidays. Orders placed over the weekend or on a bank holiday will begin processing on the next working day.

Once your order has been dispatched, we will send a confirmation to the email address on your trade account.

DELIVERY CHARGES
Delivery is charged as follows:

  • Orders of £1,000 or more (exc VAT): free delivery
  • Orders under £1,000 (exc VAT): £50 delivery charge
  • Orders under £1,000 (exc VAT) requiring a tail lift: £60 delivery charge

If your delivery address requires a tail lift vehicle, you must select the "Standard Delivery - Tail Lift Required" shipping option at checkout. Tail lift delivery is free on orders of £1,000 or more (exc VAT).Delivery charges are calculated at checkout and shown on your order confirmation and invoice.

HOW YOUR ORDER WILL ARRIVE
Depending on the size and weight of your order, it may be delivered by courier or on a pallet. Pallet deliveries are made by a pallet network to kerbside or goods-in, so please ensure your delivery address can accept a pallet vehicle and that someone is available to receive and check the goods. If your site has no forklift or loading dock, a tail lift will be needed to offload pallets, so make sure the correct shipping option is selected at checkout.

If your premises have restricted access, limited delivery hours or specific goods-in requirements, let us know when placing your order so we can pass instructions to the carrier.

DELIVERY TIMES
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers or events outside our reasonable control. If your order has not arrived within the expected timeframe, contact us and we will chase it with the carrier.

RECEIVING YOUR ORDER
Please check your delivery on arrival. Any shortages or damage should be noted with the driver where possible and reported to us within 48 hours of delivery, along with photos where applicable. Claims reported outside this window may not be accepted.

Risk in the goods passes to you on delivery. Title passes once payment has been received in full.

DELIVERY AREA
We deliver throughout the UK mainland. For deliveries to Northern Ireland, the Scottish Highlands and Islands, or other offshore locations, contact us before ordering as additional charges or lead times may apply.

QUESTIONS
If you have any questions about delivery, contact us at:

Steins Food Ltd. Cranborne House, Cranborne Road Potters Bar, Hertfordshire, EN6 3JN Tel: 0208 900 1000